Warranty & Repair
Every ELIX water heater is backed by a professional warranty and responsive support process designed to ensure long-term reliability, easy troubleshooting, and peace of mind.
Years
Water Tank Warranty
Coverage for the water tank against leaks or manufacturing defects.
Years
Electrical Parts Warranty
Coverage for all electrical components and operating electronics.
Support Process
How the Warranty Works
Fast diagnostics, professional troubleshooting support, and reliable replacement coverage if required.
The system displays error codes directly on the screen.
Send us the error code and our engineers will provide step-by-step troubleshooting instructions.
If a critical component fails and cannot be resolved, the entire boiler will be replaced with a new one.
Important Maintenance Requirement
To ensure the warranty on the water tank remains active, the protective magnesium anode rod should be replaced as instructed in the manual along with other maintanace requirements. Purchase documents for anode rods must be preserved as proof of timely maintenance.